产品支持
- Product Support
配件
SEM Parts
SEM Parts are built to support the way you work. If durability, quality, & reliability are important for you then this is the right choice. SEM parts along with expert service support through our extensive dealer network will keep your machines performing at their maximum potential. With original SEM parts, we stand by our commitment to make our customers succeed.
SEM Select parts are value based aftermarket parts compatible with SEM machines. These parts have been specifically introduced to help you reduce your machine running costs while being uncompromising on quality and reliability. Expect the same performance from your machine with lesser spend.
解决方案与服务
SEM Service Brand
As one of Caterpillar's important product brands, Sangong Machinery provides support to the rapidly growing customer base around the world. Our business development depends on customer satisfaction. This is our operating principle and our commitment to customers.
Responsiveness
Fast Response, Prompt Solutions Greater Satisfaction
Maintenance
Comprehensive Consideration, Attentive Services More Carin
Reliability
Honest and Sincere, Reliable Services Greater Peace of Mind
Professionalism
Experts in Areas Greater Confidence
Assurance
Full Range of Service Less Worry
Repair Option
- A repair option is a service offering made by a dealer to a customer
- New, dealer exchange, various retrofit, various level repairs, as well as SEM Select Parts, are different types of repair options
- Offering customer a broad range of parts and repair options to capture the maximum value of their machine
If you need more solutions, please contact your local SEM agent
Level 1
Reseal & Rebearing
Target Price Point: 20%
product
- Includes bearings, seals, gaskets and normal one-life “wear” parts.
- Paper or Stock Kits Offering
Level 1
Reseal & Rebearing
Target Price Point: 20%
product
- Includes bearings, seals, gaskets and normal one-life “wear” parts.
- Paper or Stock Kits Offering
Level 1
Reseal & Rebearing
Target Price Point: 20%
product
- Includes bearings, seals, gaskets and normal one-life “wear” parts.
- Paper or Stock Kits Offering
SEM EPP Solution
To satisfy the customers’ differential service needs, based on SEM brand product value and confidence in the quality, as part of the whole lifecycle services, launch the Extended Protection Plan (EEP for short below) for SEM brand machines, provide different kinds of EPP after standard warranty period end. SEM EPP solution coverage for total machine or key components.
Support online viewing of multilingual service manuals
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Look up for associated information through chapter or keyword search
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Download the technical information for offline viewing
Improve efficiency of customer fleet management
- Enable customer to create private fleet
- Get customized fleet management reports
Reduce machine downtime and increase productivity
- Provide accurate parts book to ensure the right parts match the specific machine
- Provide a complete bill of materials to facilitate parts management and improve parts availability
SEM Parts
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SEM Select Parts
- Designed for the DNA of Your SEM equipment, with Good strength, durability and reliability, SEM tips protect the buckets of your machines from damage, and have the advantage other tips can’t match.
- SEM Select parts are refined with the same stringent durability standards, and are cost-effective, which fully meets customer expectations for branded parts.
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